Pfizer Problem Analysis
August 8, 1995
CAUSES: DISCUSSION OF THE PREVIOUS EXERCISE
TIME FOR THIS PAGE: 8 MINUTES
ASK THE PARTICIPANTS TO NAME SOME OF THE CAUSES THEY'VE WRITTEN DOWN.
• This example was chosen on purpose.
All your participants are team leaders,
and in addition to introducing
them to problem solving, you want to remind them
of specific ways to make
their teams more effective.
DISPLAY OVERHEAD #7 (shown opposite).
• All the causes in the fishbone in
overhead #7 could contribute to poor meeting
attendance, although some are
more likely than others.
ASK FOR DISCUSSION.
• Participants may disagree with the
causes on the overhead, or they may have
more precise ones, and they will
probably have good ones that don't appear on
• Examples which we didn't have room for:
-- The meetings were held in Groton, and the team members were mostly
in New York.
-- The meetings were scheduled twice a week.
-- The team is dealing with important issues and team members fear that
will be penalties for failure;
-- But there aren't any incentives for success.
-- One of the team members is so abrasive and disruptive that team meetings
fruitless and stressful.
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