Pfizer Problem Analysis                August 8, 1995                                        Facing page 10

Using the Ishikawa (fishbone) diagram: "Why aren't people coming to the X-team meetings?"
 
 

CAUSES 

PEOPLE       PROCEDURES       OTHER 
     \             \                   \ 
      Leader ineffective                  Called at 5:30pm                            _ _ _ _ _ _ _ 
        \             \                  \ 
             Facilitator ditto                    Team goal undefined                              _ _ _ _ _ _   
                \             \                  \ 
                   Sponsor disappeared                  No agenda                                        _ _ _ _  _  _ 
            \             \                  \  
          Wrong people on team   No prep / no follow-up           \ 
                  \              \                     \ 
                                          \              \  
____________________________________________________________________________ 
                                 /              /              /    
              /              /              / 
              Elevators broke                            No chairs                         No food served 
            /              /              / 
           /              /              / 
                Subway not running          No meeting room                        Food was bad 
         /              /              / 
                 Traffic jams                      No A/C in room                        _  _ _ _ _ _  _ 
       /              /              / 
      /              /              / 
MACHINERY   MATERIALS   FOOD 
or EQUIPMENT) 

EFFECT
 
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